Founded in Australia in 1880, The Salvation Army (TSA) operated as two major territories until a nationalisation project in 2018 created one Australian territory. A pivotal aspect of the nationalisation project was the realisation of a single CRM. This would become the most significant project to be delivered by the fundraising team and a milestone for The Salvation Army. Join us for this "fireside chat" between Kevin Sher, the president and general manager of Blackbaud Pacific, and Danial Evans, the national general manager of operations and fundraising, and The Salvation Army Australia as they share how the success of the One CRM Project was the culmination of shared values between the organisations. They’ll also share tips on successfully achieving key stakeholder engagement, transparent communication and collaboration, risk identification and mitigation, and change management.