Join us for an insightful session where we delve into Blackbaud Support’s digital-first journey, transforming the way we approach customer support. We'll explore the availability of our self-service resources and how they enhance the support experience for Blackbaud customers.

Following the introduction, we'll transition into a hands-on session with a Support Subject Matter Expert (SME) for Blackbaud Payment Service. Here, you'll learn how to leverage the full potential of the Knowledgebase and the Virtual Assistant. Our expert will guide you through practical scenarios, demonstrating how to quickly locate resources for Blackbaud Payment Service most searched topics. You'll gain valuable tips on navigating the Knowledgebase with ease and interacting with the Virtual Assistant to get the answers you need when you need them.

Perfect for those looking to enhance your support experience, this session will equip you with the knowledge and skills to make the most of our digital resources. Come prepared with your laptop to engage, learn, and transform your customer support journey with us.