Payment Options

Conference registration fees can be paid for with the following credit cards only: American Express, MasterCard, or Visa. Please contact conference@blackbaud.com if you have any issues with the payment forms.

 

Refunds and Cancellation

 

To cancel your registration, send request in writing to conference@blackbaud.com. Please include your name, your organization’s name, your email, and your registration ID number.

  • For a full refund of the event registration fees, cancellation notices must be received by 11:59:59 p.m. ET on August 14, 2025. Cancellations made within this deadline will receive a full refund.  
  • Refunds for tickets purchased on credit cards must be received and processed within 180 days from the original transaction date; refunds will incur a $10 processing fee.    
  • We cannot issue refunds for group purchases or no-shows at the conference.  
  • No refunds will be issued beginning August 15, 2025

 

Substitution Policy

 

To request a substitution, the original registrant must send request in writing to conference@blackbaud.com.

  • A Blackbaud staff member will contact the original registrant for more information on the substitute attendee. Substitutions submitted prior to August 14, 2025, are free of charge but can only be processed between colleagues from the same organization/school/company. All substitutions must follow this process, or the new registrant may be subject to paying the current registration price.  
  • All substitution requests are subject to review by Blackbaud.  
  • Only one substitution per registration will be allowed at no charge.  
  • There will be no refunds granted to a substitute who is a no-show at the conference.  
  • Substitutions requested after August 14, 2025, will be handled on a case-by-case basis.  
  • We will not approve transfers of registration from one year to another. 

 

CODE OF CONDUCT 

 

Blackbaud recognizes the value of providing a safe and welcoming environment and is committed to doing so at our hosted events. All Blackbaud hosted events are designed for everyone in the social good community. Blackbaud events, both live and virtual, aim to be inclusive for all, regardless of race, ethnicity, disability, religion, political affiliation, gender, gender identity or expression, sexual orientation, and any other distinguishing characteristic. We do not tolerate discrimination, intolerance, harassment, aggression, or ill will of any kind at any Blackbaud event, whether in person, virtually, or communicated through online forums.  

 
Live and virtual events

We expect all participants, including Blackbaud employees, attendees, presenters, sponsors, vendors, and guests, to:  

  • Remain positive, friendly, and welcoming to others both in person and in virtual event environments (e.g., webinars and livestreams)  
  • Recognize that Blackbaud events encourage diversity of thought, organization, and individuals; as such, be respectful and inclusive; avoid disruptive speech or behavior that interferes with another individual’s participation  
  • Comply with instructions from event and venue staff, including moderators and virtual event staff  
  • Comply with all applicable laws  
  • Always wear your conference badge   
  • Be alert and report any discriminatory, harassing, aggressive, or exclusionary behavior or speech to event staff immediately  

 

Blogs, online forums, and social media

 

The Blackbaud online community is guided by a "common sense" attitude across all media channels, which include but are not limited to Blackbaud blogs, online forums, and social media. The above guidance is also applicable when engaging online. We expect all participants, including Blackbaud employees, attendees, presenters, sponsors, vendors, and guests engaging online, to comply.  

 

Unacceptable Behavior

 

Examples of unacceptable behavior(s) are noted below, but are not limited to:  

  • Intimidating, harassing, abusive, discriminatory, derogatory, or demeaning conduct, including deliberate intimidation, stalking, or following; photography or recording used to harass; perpetual disruption of sessions, talks, or other events   
  • Physical, written, verbal, or other abuse, as determined by the event organizer and its representatives in their sole discretion  
  • Unruly, lewd, or vulgar behavior or language, with sexually explicit or offensive language, profanity, obscene gestures, or racial, religious, or ethnic slurs  
  • Wearing unsuitable clothing for a professional environment, such as clothing that is considered provocative or offensive  
  • Any destruction or vandalizing of property or venues  
  • Possessing open containers of alcohol outside designated event areas and being intoxicated; participants are expected to drink responsibly; employees will adhere to all company policies, drink alcohol only in reasonable quantities, and make plans to avoid driving after drinking alcohol  
  • Inappropriate physical contact, such as unwelcome sexual advances, groping, or sexual assault 
  • Possession of a weapon or any item that can be used as a weapon; weapons include guns, knives, swords with blades, chemicals, or any other item whose purpose is to cause harm to another person, regardless of whether the individual possesses a concealed weapon permit or is allowed by law  
  • Possessing any illegal substance; Blackbaud does not tolerate the use or abuse of illegal substances anywhere in the event venues  

 

Consequences of unacceptable behavior

 

Unacceptable behavior will not be tolerated. Anyone engaged in unacceptable behavior is subject to expulsion from the event, at Blackbaud’s sole discretion, without refund. Breaches of this Code of Conduct may result in disqualification from participating in future live and virtual events and from engagement across Blackbaud blogs, online forums, and social media channels.  

 

Reporting unacceptable behavior  

 

If you are being harassed, notice that someone else is being treated poorly, or have additional concerns, please contact any member of the Blackbaud team. Team members can be found on-site at the information desks at live events during registration hours. For virtual event participants, please contact designated support staff or session moderators. Contact conference@blackbaud.com to report incidents at any time of the day.  

We expect all participants to follow this Code of Conduct at all event venues, all related social event venues, in the virtual environment, and across media channels. The policy may be revised at any time by Blackbaud without notice. In the event of an emergency, please contact local authorities immediately.  

 

PRIVACY POLICIES

 

At Blackbaud, we are committed to respecting your privacy. Reference our company policy as it applies to your geographic location:

  • North America Privacy Policy
  • Canada Privacy Policy
  • Europe Privacy Policy
  • Asia-Pacific Privacy Policy

 

By registering for this event, attendees, speakers, sponsors, and staff consent to the collection and storage of data on the registration forms, powered by Swoogo. To view Swoogo’s privacy policy, click here.

 

 

USE OF MATERIALS

 

Registration and participation in the conference and associated activities constitutes an agreement by the registrant to Blackbaud’s use and distribution (both now and in the future) of the registrant’s or attendee’s image or voice in photographs, video, electronic reproductions or audio of such.

 

©Blackbaud, Inc. 2025