Using feedback to drive transformation: Change Management for CRM implementation over three phases

In this session, we explore the process of change management during a system implementation, focusing on how team feedback drove success across three critical phases: the project kick-off, the go-live milestone, and the stabilization year. Leveraging formal surveys conducted at each stage, we gauged team sentiment, identified challenges, and celebrated successes. This approach enabled us to capture the pulse of our team and adapt in ways that helped keep everyone engaged and informed. Attendees will gain insights into best practices for implementing change, including how to effectively gather and analyze feedback, translate it into actionable improvements, and build a culture of adaptability. We'll discuss what worked well and the strategies that allowed us to pivot when needed throughout the process. This session offers practical lessons for navigating the complexities of organizational change.
Track
Sector Leadership & Trends
Mike Reardon