Join Ryan Bentz from Syracuse University as he shares how their Blackbaud CRM environment—CITRUS—has transformed user access to tools and reports through a self-service, on-demand model. Over the past few years, Syracuse has made major strides by centralizing access to key resources, integrating complementary systems, and investing in ongoing training and support. Learn how these efforts have empowered users, streamlined operations, and driven adoption across the organization.