Carlene Johnson is the founder of Next Level Services, where she helps nonprofits, schools, and universities maximize their Blackbaud investments—especially Raiser’s Edge NXT. With over 25 years of experience, Carlene specializes in product adoption, training and onboarding, contract optimization, and transition support for Unified View. She’s known for translating complex database concepts into practical fundraising strategies that drive results.

A longtime Community All-Star and bbcon presenter, Carlene pairs deep technical expertise with a passion for clean data and empowered users. When she’s not consulting, you’ll find her at her favorite summer camps or geeking out with fellow Super Users.