Ryan Bentz is the Director of Technical Services for Advancement and External Affairs at Syracuse University, where he has led change management and supported the technical strategy for the BBCRM platform for the past eight years. With a focus on user empowerment, Ryan has partnered with the talented Technical Systems team to implement a variety of self-service tools, system integrations, and robust training programs that help teams work more efficiently and effectively. Prior to joining Syracuse, Ryan spent 12 years as a corporate trainer specializing in Microsoft Office, Adobe tools, and web technologies. His blend of technical know-how and user-centered thinking drives his mission to make complex systems more accessible and intuitive for everyone.