Maria Smith is an Instructor & Design Specialist with Customer Success Education Services at Blackbaud, where she helps nonprofit organizations successfully adopt and scale Raiser’s Edge NXT®.
Maria specializes in guiding teams through platform transitions, workflow modernization, and role‑based adoption strategies, with a focus on helping organizations move confidently from legacy processes into modern, sustainable ways of working in Raiser’s Edge NXT. She regularly teaches Blackbaud University and BBCON sessions and works closely with customers to translate product changes into clear plans, training approaches, and governance practices.
With a practical, customer‑centered approach, Maria’s sessions emphasize real‑world decision‑making, change management, and actionable guidance teams can apply immediately.