Every successful donation depends on decisions charities never see: how payments are routed, how failures are reduced, how security and compliance are handled, and how systems adapt as donor behaviour changes. At Blackbaud, we invest heavily behind the scenes so charities can focus on their mission while donors experience fast, reliable, and trusted giving.

In this panel session, leaders from across Blackbaud will share how we optimise payments across our platforms today, including how we improve acceptance rates, reduce friction, and continuously test and refine payment experiences at scale. Using examples from products such as JustGiving, we will explain how centralised payment optimisation helps charities benefit from best practices without needing to manage complexity themselves.

We will then look ahead. The same foundations that enable reliable payments also make Blackbaud increasingly ready for agentic and AI‑supported experiences. We will discuss what “agent‑ready” really means in the context of payments, why clean workflows and strong controls matter, and how AI can responsibly support better outcomes without removing human oversight or trust.

The session will be interactive and discussion-led, with audience questions shaping the conversation. The goal is to give charities clarity on how Blackbaud protects and improves donation outcomes today, and confidence in how we are preparing the payment foundations for the next generation of intelligent giving experiences.