For Living Beyond Breast Cancer (LBBC), every minute spent on manual administration is a minute lost for patient support. Before 2025, the team struggled with significant information fragmentation. Data from web forms, event registrations, and marketing campaigns lived in isolated systems, requiring hundreds of hours of manual "Excel gymnastics" to bridge the gap with their Blackbaud Raiser's Edge NXT. This manual data gap created a digital bottleneck, delaying response times for those seeking urgent help.

In this customer-led case study, we explore LBBC’s journey to unify their disconnected digital ecosystem. By centralizing their imports and automations using SmartSYNC, SmartMAILCHIMP, and SmartIMPORT, the team transformed their workflows from fragmented to fluid. Crucially, by leveraging tools built on the Blackbaud SKY API, LBBC ensured their integration is future-proofed, moving away from brittle legacy methods toward a more stable, scalable infrastructure.

We will dive into the specific hurdles faced—moving away from manual file manipulation—and the collaborative strategy used to connect these platforms for real-world impact. Attendees will see how LBBC reclaimed thousands of hours annually—time now reinvested into accelerating the LBBC Fund, expanding community programs, and delivering critical mission-driven resources. This session is a roadmap for moving from administrative friction to strategic growth. Discover how to move your focus from the database back to the heart of your mission: the people you serve.