I am a Senior Product Manager at Blackbaud, where I lead the merchant experience for Blackbaud Integrated Payments (BBIP). With over two decades of experience across support, QA, business analysis, and product management, I bring a deep understanding of the end-to-end donation and payments lifecycle and the challenges our customers face in managing backoffice operations. Passionate about innovation and customer outcomes, I am actively exploring how AI and intelligent automation can transform backoffice workflows.