I am a Senior Database Analyst with extensive experience supporting and optimizing enterprise Blackbaud CRM environments. My work spans Blackbaud CRM, BBIS, SQL Server, IIS, integrations, authentication, APIs, application configuration, and platform upgrades across highly customized environments.

I specialize in analyzing complex system behavior, identifying root causes, and turning technical data into practical solutions. Whether working with customers, support teams, or engineering organizations, I focus on bringing clarity to challenging problems and helping drive effective outcomes.

I collaborate closely with support, engineering and development teams on escalated issues, product defects, and product improvements, while also contributing to technical documentation and knowledge-sharing initiatives that strengthen both customer and internal support experiences.