Join our Payments Performance Optimisation Workshop and explore practical ways to improve fundraising ROI, strengthen payment performance, increase donor retention and maximise recurring revenue. You'll leave with actionable insights, sector benchmarks and proven strategies to help improve fundraising outcomes across the donor lifecycle.

Payment performance is about more than successful transactions. High-performing fundraising programs understand how acquisition quality, supporter experience, payment success, decline management and operational processes work together to drive long-term revenue growth.

Drawing on payment performance analysis and sector insights from across Australia and New Zealand, this workshop combines real-world trends, practical examples and proven strategies that organisations can apply immediately.
You'll hear from payment, fundraising and sector experts who will share what the data is revealing about acquisition quality, approval rates, payment performance, donor retention, emerging risks and the opportunities organisations are using to improve results and recover revenue.

WHAT YOU'LL LEARN
•    How payment performance influences fundraising ROI, donor retention and recurring revenue growth 
•    The connection between acquisition quality and long-term donor value 
•    Practical approaches to improving approval rates, payment success and supporter retention 
•    Ways to strengthen decline management and recover lost revenue 
•    Emerging payment risks and how organisations are responding 
•    Sector benchmarks, payment trends and lessons from high-performing organisations    

YOU’LL LEAVE WITH
•    Practical ideas for improving payment performance and fundraising ROI
•    A clearer understanding of the factors that influence donor retention and recurring revenue
•    Opportunities to strengthen revenue recovery and reduce avoidable revenue loss
•    Relevant benchmarks to help assess your organisation's current performance
•    Real-world examples of approaches that are delivering results across the sector
•    Clear actions to help improve payment and fundraising outcomes

WHO SHOULD ATTEND
•    Fundraising operations teams
•    Finance and accounting professionals
•    Individual Giving and Regular Giving teams
•    Digital fundraising and acquisition teams
•    CRM and database managers
•    Supporter experience and retention teams
•    Anyone responsible for payment performance, recurring revenue, donor retention or fundraising ROI