Please note: Updates have been made to this policy to offer more flexibility during these uncertain times with the COVID-19 (Coronavirus) outbreak.

All cancellation requests must be submitted in writing to For a full refund of the Event registration fees, cancellation notices must be received by 11:59:59 p.m. ET on Friday, July 31, 2020. There will be no processing fee for this refund. Please note that registration fees paid via credit card will only be refunded to that card if cancellation is completed within 180 days of transaction date.  After the 180-day window, you will likely experience delays in reimbursement as this will be a manual reimbursement process. No refunds will be granted after July 31, 2020 and there will be no refunds granted for no-shows. Any questions should be directed to

Replacement of a registered conference attendee by a business colleague/co-worker will be accepted. One substitution per registration will be allowed at no charge if submitted by July 17, 2020
Beginning July 18, 2020, a $75 (USD) processing fee will apply to all substitutions before the event and onsite. Original registrant must submit a written request for substitution to A Blackbaud staff member will then contact the original registrant for more information on the substitute attendee. Payments for substitutions must be made before arriving onsite. No refunds will be issued 60 days from the original transaction date.

bbcon is an event for everyone in the social good community. Blackbaud is committed to providing a safe and welcoming experience for all participants, regardless of race, ethnicity, disability, religion, political affiliation, gender, gender identity or expression, sexual orientation, and any other distinguishing characteristic. We do not tolerate discrimination, intolerance, harassment, aggression, or ill-will of any kind at bbcon or any other Blackbaud event, either in person or via electronic media.


We expect all bbcon participants, presenters, sponsors, employees, and staff to:

  • Remain positive, friendly, and welcoming to others at all times
  • Recognize that bbcon is a place for diversity of thought, organization, and individuals; as such, respect and inclusivity for all is expected
  • Wear your bbcon badge at all times
  • Be alert and report any discriminatory, harassing, aggressive, or exclusionary behavior or speech to event staff immediately


Unacceptable Behavior
Unacceptable behavior includes, but is not limited to: intimidating, harassing, abusive, discriminatory, derogatory, or demeaning conduct; inappropriate physical contact (e.g., unwelcome sexual advances, groping, sexual assault); physical, written, verbal, or other abuse, as determined by the event organizer and its representatives, in their sole discretion; failing to obey any rules or regulations of the venue and Blackbaud.


Consequences of Unacceptable Behavior
Unacceptable behavior will not be tolerated. Anyone engaged in unacceptable behavior is subject to expulsion from bbcon, in Blackbaud’s sole discretion, without refund.


Reporting Unacceptable Behavior
If you are being harassed, notice that someone else is being treated poorly, or have additional concerns, please contact any member of the bbcon team. Team members can be found at the information desks.

We expect all participants to follow this Code of Conduct at all bbcon venues, any external venue affiliated with bbcon, and all related social events. The policy may be revised at any time by Blackbaud without notice. In the event of an emergency, please contact local authorities immediately.