Coming from SAP, Chris brings 15 years’ experience in handling large enterprise customers, thought leadership in business transformations, cloud, experience management, and sustainable business practices.
He also helped SAP in creating a cloud culture mindset, business model, and organizational changes to succeed in the cloud. These changes resulted in significant gains in CSAT, renewals, incremental cloud subscription revenues, and customers achieving their business outcomes. Coming from an acquired company, Chris has held key leadership roles in Product and Software Development, Innovation, Engineering and Customer Success.
Chris is currently the Global head of Customer Success at Blackbaud covering Success / Services / Technology / Support and Customer Success Operations. He is transforming the customer experience and driving value-based outcomes for our 30,000+ customers.
He served on the Board of Advisors at Technology & Services Industry Association (TSIA) and currently at CSM Practice. Chris is a social media influencer and regular guest speaker on customer success, innovation, and value-based technology trends. He is often a keynote speaker at various global events such as The Customer Conference, TSIA, SAPPHIRE NOW, ASUG Annual Conference, etc.
Chris is an avid cricketer and ice hockey player. He also enjoys creative writing and helping the world to be a better place.