Are you wasting time treating symptoms instead of solving the real problem? 
In this gamified troubleshooting session, students will tackle issues for accurate diagnosis, efficient investigation, and clear resolution. 

You’ll practice a repeatable troubleshooting framework that helps you isolate root causes, identify the best next test, and communicate fixes with confidence. 

Learning Objectives: 

• Apply a structured troubleshooting framework to get to the root cause 
• Select and interpret data to determine the most effective next diagnostic step 
• Document findings and communicate a resolution plan