Looking for practical ideas you can apply straight away? Our Day two workshops are designed to help you move from insight to action.

Built around real-world experience, sector benchmarks and proven approaches, these interactive sessions take a deeper dive into two critical drivers of fundraising performance: data health and payments performance.

Whether you're responsible for fundraising operations, CRM, supporter experience, reporting, recurring revenue or digital transformation, you'll gain practical guidance, expert insights and actionable strategies to help improve performance across your organisation.

Join your peers, ask questions, explore real examples and leave with ideas you can put into practice immediately..

Choose Your Workshop

​

​Data Health Workshop: Build stronger data foundations to support better decisions, stronger supporter experiences and future AI readiness.
 

​

​Payments Performance Optimisation Workshop: Improve fundraising ROI, strengthen donor retention, maximise recurring revenue and uncover opportunities to recover lost income.
 


Every campaign, every donation, every supporter journey, every strategic decision, and every AI initiative starts with one thing: the quality of your data. If data is the engine that powers modern nonprofits, data health is the fuel.

As charities invest in fundraising growth, digital transformation, supporter engagement and AI, data quality has become a critical success factor. When data is incomplete, inconsistent or unreliable, it limits personalisation, reporting, automation and decision-making. When data is healthy, teams can move faster, work smarter and deliver better outcomes.

In this workshop, we’ll explore why data health has become a strategic priority and how strong data foundations drive better fundraising performance, supporter experiences and organisational confidence. Drawing from examples from across the sector, we’ll look at practical ways organisations are improving data quality, governance and trust, and why the teams responsible for data are becoming some of the most important enablers of future success.

Because when your data is healthy, everything works better.


WHAT YOU’LL LEARN
•  Why data health underpins fundraising success, supporter engagement and organisational performance
•  How trusted data enables better personalisation, reporting, segmentation and decision-making
•  Why AI, automation and innovation depend on strong data foundations
•  How investment in data quality creates long-term organisational value
•  Practical approaches to improving data quality, governance and user confidence
•  How the role of data and database professionals is evolving as a strategic driver of success    


YOU’LL LEAVE WITH
•  A framework for assessing the health and readiness of your organisation’s data
•  Practical ideas to improve data quality, consistency and trust
•  Opportunities to support stronger fundraising, engagement and reporting outcomes
•  A clearer understanding of how data investments enable future AI and digital initiatives
•  Approaches for building greater organisational confidence in data-driven decision-making    
 

 WHO SHOULD ATTEND
•  Database administrators
•  CRM managers
•  Data and analytics teams
•  Fundraising operations teams
•  Fundraising leaders
•  Anyone responsible for data quality, reporting, governance or organisational performance


Join our Payments Performance Optimisation Workshop and explore practical ways to improve fundraising ROI, strengthen payment performance, increase donor retention and maximise recurring revenue. You'll leave with actionable insights, sector benchmarks and proven strategies to help improve fundraising outcomes across the donor lifecycle.

Payment performance is about more than successful transactions. High-performing fundraising programs understand how acquisition quality, supporter experience, payment success, decline management and operational processes work together to drive long-term revenue growth.

Drawing on payment performance analysis and sector insights from across Australia and New Zealand, this workshop combines real-world trends, practical examples and proven strategies that organisations can apply immediately.
You'll hear from payment, fundraising and sector experts who will share what the data is revealing about acquisition quality, approval rates, payment performance, donor retention, emerging risks and the opportunities organisations are using to improve results and recover revenue.

WHAT YOU'LL LEARN
•    How payment performance influences fundraising ROI, donor retention and recurring revenue growth 
•    The connection between acquisition quality and long-term donor value 
•    Practical approaches to improving approval rates, payment success and supporter retention 
•    Ways to strengthen decline management and recover lost revenue 
•    Emerging payment risks and how organisations are responding 
•    Sector benchmarks, payment trends and lessons from high-performing organisations    
 

YOU’LL LEAVE WITH
•    Practical ideas for improving payment performance and fundraising ROI
•    A clearer understanding of the factors that influence donor retention and recurring revenue
•    Opportunities to strengthen revenue recovery and reduce avoidable revenue loss
•    Relevant benchmarks to help assess your organisation's current performance
•    Real-world examples of approaches that are delivering results across the sector
•    Clear actions to help improve payment and fundraising outcomes

WHO SHOULD ATTEND
•    Fundraising operations teams
•    Finance and accounting professionals
•    Individual Giving and Regular Giving teams
•    Digital fundraising and acquisition teams
•    CRM and database managers
•    Supporter experience and retention teams
•    Anyone responsible for payment performance, recurring revenue, donor retention or fundraising ROI

Register Now